Health Care

Keith B. Center: Ph 513-226-4927,

Professional Experience in Public Sector and Healthcare

IBM Advisory Sales Representative

Liaison between Higher Ed research and IBM research, building collaborative projects

▪  Established medical image research project for research hospital to take Tomographic images (CT), interface to 3D engineering software and guide clinician through pre-surgical planning, resource utilization, and patient management workflow

▪  Built consortium and secured $300k in grant funding for project

▪  Landed previously impenetrable account generating $900,000 in revenue

▪  Strategic planning leader for client technology planning for multiple divisions

Health Service Review Business Advisor

Business Advisor to Medical Management provider and Third party Administrator (TPA)

▪  Strategic Plan development, aligning vision and mission with KPI’s (metrics)

▪  Improved profitability by focusing on both sides of the ledger and developing KPI’s

▪  Business process documentation, optimization and new software development

▪  Identify cost reduction opportunities

▪  Marketing promotion through PowerPoint presentation development, social media and co-author of book Reducing Company Health Cost

GE Capital IT Solutions,                                Sales Director and General Manager Public Sector

Managed P&L for $30M computer integration business in Kentucky & Tennessee public sector

▪  Developed training agenda for education and government sales representatives

▪  Created and delivered seminar “Finding Funding for k-12” to school administrators

▪  Turned around branch with poor morale, volatile business partner relationship, bad customer satisfaction and complex, undocumented processes

▪  Ranking of 3rd nationally in profitability and 8th in revenue

▪  Reduced product revision process time from 10 to 6 weeks (40% improvement)

▪  Built positive partner & state relationships saving state contracts, amounting to $30M

IBM Local Government Senior Representative

Business development sales leader for State & Local Government

▪  $5M Professional Consulting Services contract with 3,000 users – reporting to Case Mgt.

▪  Led customer executive team and facilitated writing successful $11.2M grant proposal

▪  Defined problem, led solution design team in wireless solution development

▪  Result: Built strong customer relationships where there were none.  Initial contract $5M

IBM Higher Education team Leader

Led only team in IBM Great Lakes Area (MI, OH, PA, KY) to exceed quota in consecutive years in Higher Education Marketplace

▪  Business Process Re-engineering major university through IT strategic planning methodology

▪  Results: Three divisions merged into one, consolidating data centers

▪  Increased data processing capability 5 times, established advanced scientific computing facility, expert system help desk call center, training development center and multi media instructional lab, within existing budget

▪  Created training program for Collegiate Representatives, growing market share 151%

▪  Developed strategic IT plans for multiple universities and grew business 180%


B.S. Business Administration – Mgt. Option, Ambassador University, Pasadena, CA

National Speaker’s Association, ProTrack program (in process), 2010

90 Day Product Factory, on Web 2.0 technologies, March 2008

IBM On Demand Solutions Advisor certified 2005

IBM Signature Selling Methodology, 2000

IBM Higher Education Executive Marketing, Harvard University, 40 hours

IBM Client Specialist, 80 hours consulting, economics, finance and management training Conducted by faculty from USC, UNC, UCG and higher education industry consultants


Higher Education Leadership Award, IBM Academic Information Services

Best Team Player Award, Digital Equipment Corporation

Five IBM Marketing Excellence Awards

Professional Seminars and Presentations Developed and Delivered

Reducing Company Health Cost, with Don Barker MHA and Karen Mehl, RN

Scientific Imaging and Biomedical Technology Advances in Medicine, Miami University and Cincinnati Academy of Math & Science (CAMAS)

Strategic Planning for Information Technology, Higher Education Executive Conference

Sustainability: Business Survival in Tough Times

Sales Secrets for Multiplying Higher Education Revenue, GE Capital IT Solutions

Wireless Law Enforcement, Greater Cleveland and Cincinnati law enforcement executives

Competing in the Midrange Marketplace, IBM Great Lakes Academy

Finding Funding for Non-Profits, Xavier University Williams College of Business MBA Program

Memberships and Associations

Advisory Board Member, Marketing Department, Xavier University Williams College of Business

Cincinnati Academy of Excellence charter school, past board member

American Marketing Association

National Speakers Association

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